100% Satisfaction Guarantee Policy

The City of Rockwall Parks & Recreation Department is dedicated to providing quality programs, services and facilities.  The Department values customer satisfaction and maintains a high level of customer satisfaction.  Our goal is to not only meet the customer’s needs but to exceed them.  The City of Rockwall has a 100% Satisfaction Guarantee Policy.  If at any time you are not completely satisfied with a program you are enrolled in, our department will either refund your fees or issue a Household Credit on your account.